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Friends and Family Test (FFT)
Friends and Family Test

Friends and Family Test (FFT)

Would you recommend this service to friends and family?

We want your feedback: The NHS Friends and Family Test (FFT) is an important opportunity for you to provide us with feedback on the care and treatment you have received at our hospital. All patients are asked whether they would recommend our hospital  to their friends and family if they needed similar care or treatment.   Whether it is good or bad feedback - we want to know. So if you are a patient of ours please do take the time to complete an FFT form. These are available in paper form from from the ward / department when you visit or you can click on the link below to complete one online.  

How does it work?

When you are discharged, you will be asked to answer the following question via a paper form provided by staff.  If you do not receive a form please ask for a copy or complete one of the forms below.

 

'How likely are you to recommend our ward/A&E department to friends and family if they needed similar care or treatment?'. You will be invited to respond to the question by choosing one of six options, ranging from 'extremely likely' to 'extremely unlikely'.

 

It is important that you are given the opportunity to explain why you have given your answer, so please answer any follow-up questions. 

Do you have to respond to the question?

Your answer is voluntary. But if you do answer, your feedback will provide valuable information for our hospital to help ensure our patients have the best possible experience of care. Your answer will not be traced back to you, and your details will not be passed on to anyone. A member of your family or a friend is welcome to answer the question if you are unable to.

 

If you feel that you should have been given the opportunity to respond but did not receive the questionnaire, please contact Lesley Goldsmith, the Trust Safeguarding and Community Engagement Manager on 01322 428865.  

How will the results be used?

We will gather the results and analyse them to see if any action is required. We will combine your feedback with that of other patients, and create an overall score, which will be published on the NHS Choices website from July 2013.

 

Does this replace the NHS complaints procedure or other forms of feedback?

No, this will not replace our current complaints procedure or other forms of feedback.  

Where can I find out more about this survey? 


The Friends and Family FFT Surveys

At Dartford and Gravesham NHS Trust we are committed to providing high quality care and we value your feedback.

 

If you have attended and discharged on the same day in A&E or the walk in centre at DVH please note you should have been asked to complete ‘The Friends and Family Test’ survey form.  If you did not complete the form please do so using the forms below: 


If you attended an appointment:

 

If you were an inpatient for more than 24 hours in the Day Care Unit please complete this form:

 

If you were on any other ward for more than 24 hours and it was the ward you spent most of your time in please complete this form:

 

If you used any of our materity services please complete the relevant form: 

 

If you would prefer you can print off the paper version, complete and return to us on your next visit.