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Accident & Emergency

Emergency Department (A&E)

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ED Poster

Dartford and Gravesham NHS Trust’s Emergency Department (ED) sees about 350 patients a day at Darent Valley Hospital. The Department is open 24 hours a day, 365 days a year for anyone who needs urgent hospital care because of an illness or accident.


Location: Ground Floor, Darent Valley Hospital, Darent Wood Road, Dartford, Kent, DA2 8DA


Contact Details: Darent Valley Hospital switchboard: +44 (0)1322 428100

Is the Emergency Department the right place for me to go for care? 

We only treat conditions that need urgent assessment and treatment. 

If your condition is not an emergency – for example, you have been suffering from a medical condition for more than 48 hours or have a long-standing illness or health problem, please contact your GP.

When you arrive at the Emergency Department

You may first see a nurse when you arrive who may send you to a more appropriate service if the ED is not the best place for your treatment. A triage nurse will then assess you and decide which area of the ED you need to be seen by. If your GP sent you to the ED with a letter, please give this to the nurse. You will also be asked to book in at reception and provide your contact and GP details.


Please note: we see patients according to the urgency of their medical need and not in order of their time of arrival.

Prescription charges

Unless you are exempt from prescription charges, the current NHS prescription charge will apply per item for any medicines prescribed for you in ED. There is a machine located within the Emergency Department so that out of hours prescription charges can be paid.  


After paying at the machine a receipt will be issued. The patient will then show the receipt to their nurse or doctor so that they can be issued with the medication. Staff will attach the receipt to the prescription which will be filed in the medical notes as proof of payment..

Where else you could go?

If you need urgent medical care when your GP surgery is closed and it isn’t a 999 emergency, please call NHS 111 in the first instance. This is free, including from mobile phones. You can also visit www.healthhelpnow-nhs.net or NHS Choices www.nhs.uk to find the right service for your condition.

Minor injuries

If you have a minor injury, you may wish to consider the following options:

  • Gravesend Minor Injury Unit, Gravesham Community Hospital, Bath Street, Gravesend. Open from 8am to 8pm. The X-Ray department is open Monday to Friday 8.30am to 5pm. Tel: 01474 360500
  • Erith Urgent Care Centre, Erith & District Hospital, Hind Crescent. Open Monday to Sunday 8.00am to 10.00pm
  • Bexley Urgent Care Centre, Queen Mary’s Hospital, Frognal Avenue, Sidcup. Open 24 hours a day, 365 days a year. Tel: 020 8308 5611
  • Woolwich Urgent Care Centre, Queen Elizabeth Hospital, Stadium Road , London, Greater London, SE18 4QH


Urgent Care Centres and Minor Injury Units treat illnesses and minor injuries, saving you a trip and long wait at A&E. You can simply walk-in as no appointment is necessary. 


Urgent Care Centres and Minor Injury Units have X-ray facilities as well as offering a range of other services including blood tests and treatment for:

  • Minor cuts, bites, stings and nose bleeds
  • Burns and scalds
  • Dislocated fingers, thumbs and toes
  • Minor chest, neck and back injuries or pain
  • Foreign objects in wounds or other parts of the body
  • Injuries, sprains and strains
  • Infections, including wounds
  • Fractures to shoulders, arms, hands, fingers, legs and ribs
  • Minor eye injuries
  • Minor head injuries with no loss of consciousness and not related to alcohol
  • Minor ailments
  • Minor allergic reactions
  • Emergency contraception, simple women’s health problems, chlamydia testing and C-card


Gravesend Minor Injury Unit: For x-rays for children aged under five-years-old; and elbow x-rays for under 18-years-old, please attend Darent Valley Hospital, Dartford. All other x-rays can be done at the Gravesend Minor Injury Unit


Walk-in services

If you have a minor injury and unable to get an appointment with your normal GP, you can see a GP at the following locations: 

  • Gravesend Walk-in centre, White Horse Surgery and Walk-in Centre, Vale Road, Northfleet, Gravesend, Kent, DA11 8BZ. Open seven days a week 8.00am-8.00pm. Call 0300 0300 000.

  

Walk-in centre clinicians treat illnesses and minor injuries, saving you a trip and long wait at A&E. You patients can simply walk-in as no appointment is necessary. There are no X-ray facilities at these sites.


Typical conditions treated include:

  • Fevers and Infections
  • Headaches and dizziness
  • Emergency contraception & advice
  • Rashes, head lice and sunburn
  • Stomach aches
  • Vomiting and diarrhoea
  • Hay fever, sore throat and flu like symptoms
  • Coughs/Colds
  • Mild Asthma
  • Ear aches and infections
  • Ear, nose and throat infections
  • Repeat Prescriptions
  • Minor injuries to the head, back, shoulder & chest

  

Pharmacy services

Your nearest Pharmacy can be found on www.healthhelpnow-nhs.net or NHS Choices www.nhs.uk 


Treatment at home

It is worthwhile ensuring your medicine cabinet is stocked with the following items to deal with a minor injury at home:

  • Pain relief
  • Anti-histamines
  • Oral rehydration salts
  • Anti-diarrhoea tablets
  • Indigestion treatment
  • Sunscreen
  • Your first aid kit
  • Bandages
  • Plasters
  • Thermometer
  • Antiseptic
  • Eyewash solution
  • Sterile dressings
  • Medical tape
  • Tweezers


http://www.nhs.uk/Livewell/Pharmacy/Pages/Yourmedicinecabinet.aspx