Attending hospital can be a stressful experience for both parents and children, particularly for families travelling long distances. However, advice and support is available.
Who can you ask for advice and information?
Complaints / Claims
For details on making a complaint please visit the complaints web page.
Patient Liaison Service (PALS)
At Dartford and Gravesham NHS Trust we have an information and advice service for patients, their relatives, carers and visitors. This service is provided by the Patient Liaison Officer available 9.00am - 5.00pm Monday - Friday. For further details click here. Alternatively telephone 01322 428382 or email pals@dvh.nhs.uk
Patient Services
Patient services provides support and assistance to bereaved relatives and carers to help them through the necessary procedures following the death of a patient at the hospital. Contact our Patient Services on 01322 428165 or 01322 428168. For further details visit the Patient Services webpage by clicking here.
Patient information leaflets
The Trust has produced a number of patient information leaflets to help you as a patient or carer know more about a wide variety of procedures.
Infection control
Infections worry all of us and they can be complicated to understand. If you have any questions about infections in hospital, please ask the ward staff.
