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Our values: Care with compassion, Respect and dignity, Striving to excel, Professional standards, Working together
Cancel or rebook your outpatient appointment

Cancel or rebook your outpatient appointment

It is important for your treatment that you attend your scheduled appointment. If you need to cancel or change your appointment please let us know as soon as possible so that we can offer the appointment to another patient. Any missed appointments waste NHS resources and money which could be spent on other areas of patient care.


If you would like to cancel or rebook your Outpatient appointment, please use the form below.

 

Please note:

  • Waiting times and the 18 weeks referral to treatment (RTT) pledge: The NHS Constitution gives you the right to access consultant led services within maximum waiting timesYou have the right to start your NHS consultant-led treatment within a maximum of 18 weeks from referral, unless you choose to wait longer or it is clinically appropriate that you wait longer. The right to start treatment within 18 weeks does not apply if you choose to wait longer by cancelling or changing an outpatient appointment, a diagnostic test or the date of an operation.
  • If an appointment is not attended, rebooked or cancelled more than once we may not be able to offer you another appointment and we may discharge you back to your referrer.

  • Please do not use this form if your appointment was booked via Choose and Book, you MUST contact Choose and Book to rearrange it, either via their website: www.nhs.uk/healthspace or by calling 0345 608 8888.

  • Please do not use this form if you need to change an ophthalmology (eye) appointment, you MUST contact the Eye Department at Queen Mary’s Hospital to rearrange it, you can do this by calling 0208 308 3073.

  • Please do not use this form if you need to change an anticoagulant clinic appointment, please ring the anticoagulant direct line number 01322 428706 and leave a message and they will ring you back.

  • If you are cancelling your appointment and have not indicated that  you need a further appointment, we will discharge your back to your referrer.

  

The Trust has an Appointment Text Message Reminder System available. Reminder messages will be sent to the mobile number you list on the form below. For more information please see the ‘Appointment Reminders’ section of our website.


 

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Online Appointment Cancellation Form
YOUR DETAILS
The hospital has an Appointment Reminder Service. A reminder message will be sent (via text) to the mobile number you have listed above.
APPOINTMENT DETAILS
Would you like to rebook your appointment?
If you answered yes to the question above you must include either your address or a telephone number. Failure to do so may result in us not being able to rebook you an appointment.
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Please note that mandatory fields (>>) must be completed. After clicking on the Submit button a message will appear confirming that it has been sent. If you do not see this message then your form has NOT been received.
Any information submitted through forms on this website are transferred to us via e-mail and will be dealt with in accordance with data protection legislation. E-mails are not encrypted (ie secure) before being sent to us.